Wittel

CONSULTANCY

Process consultancy

Wittel's expertise in development of projects for leading companies from several industry segments enables the offering of consultancy services in implementation of our Analysis of Interactions and Workforce Management solutions. Several benefits associated with using Wittel for process consultancy include: mapping, documentation and standardization of current processes, identification of critical points, design of new processes for definition of roles and responsibilities, improvement in communication between the areas, orientation for best practices, higher understanding of customer's needs and larger focus on expected results.

Our Approach:

• Understand customer's objectives;
• Establish relationship and partnership;
• Provide an external and impartial vision;
• Aggregate value due to knowledge and expertise;
• Use a methodology and best practices: and
• Provide clear and structured documentation.

Credit and Charging Consultancy

With the great expansion of offer of credit in the Brazilian market, the charging operations are becoming important factors among the main activities of national and international companies located in Brazil. Wittel, a leading company of integration of customer relationship solutions and consultancy of business processe, has been using its know-how to offer complete solutions that are adherent to the needs of its customers for charging operations. Wittel offers solutions with full functionality for administration of delinquent portfolios that are incremented by advisory services and integration of active and receptive relationship solutions and legacy systems. We can provide customers with a comprehensive system in administration of charging portfolios using the technologies and expertise of Wittel's professionals in analysis and suggestion for optimization of processes when required and in development of functionalities that are specific to the business. Wittel helps customers by developing more efficient solutions that reduce delinquency, increase security of information and increase productivity and effectiveness, while managing campaigns from preventive charging through the legal phase, with full follow-up and control of actions and visibility of the business evolution.